Situation
The tribe had a shared cadence and quarterly goals, but unplanned work landed every sprint and broke the plan. Nobody knew how long work waited before a team could even start it.
What we did
We introduced a systematic way of handling unplanned work: one entry point and an explicit decision about what comes in instead of what. We started measuring how long work waits to be ready (Definition of Ready) and used that to improve the process where work was stuck the longest.
What changed
Unplanned work stopped being a surprise and became part of the plan. The tribe lead could see where work was stuck and why, and could discuss deadlines based on data.
